Membership Coordinator

Springdale, AR

Full Time

Springdale - Office

Mid Level

We are looking for a Membership Coordinator to join our team!
At Paschal, a career is more than a job—it’s a culture built on respect, integrity, and service. We put Customers, Employees, and the Company first (in that order), while equipping you with the tools to succeed and making sure we have fun along the way.
Click here for a behind the scenes look at a day in the life of a Paschal Pro at our Northwest Arkansas location. Whether you are in AR, MO, or TX you will have a team to support you.
What you’ll love about working for us:

Competitive pay with PTO and paid holidays starting your first year
Comprehensive benefits: medical, dental, vision, life, accident & disability coverage
Company-paid life insurance + retirement plan with company match
Tuition and training reimbursement for continued growth

What you’ll be doing:

Deliver excellent customer service by handling calls, requests, and conflict with professionalism.
Guide new members through onboarding, ensuring they feel supported and informed about benefits.
Build and maintain relationships through proactive communication, check-ins, and follow-ups.
Support member retention by addressing questions, resolving concerns, and finding solutions.
Assist with membership account maintenance, billing communication, and program support.
Collaborate with internal teams to improve the member experience and identify growth opportunities.
Accurately document interactions and updates in company systems for alignment.
Support field activities, technician scheduling, and cross-department coordination.
Perform other related duties, using strong oral and written communication across multiple platforms.

Successful Candidate Must Possess the Following Qualifications:

High school diploma/GED with 1+ year of customer service or sales experience.
Strong communication skills; comfortable handling high call volumes with a customer-first approach.
Highly organized, detail-oriented, and able to prioritize, multitask, and meet deadlines.
Adaptable, flexible, and collaborative team player with excellent attendance.

Paschal Heating and Air Conditioning Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Paschal Heating and Air Conditioning Co., Inc. are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.

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Paschal Air, Plumbing & Electric

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Membership Coordinator

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