Electrical Call-by-Call Coach
Springdale, AR
Full Time
Arkansas - Electric
Experienced
We are looking for an Electrical Call-by-Call Coach to join our team!
At Paschal, we believe that a career is about more than just clocking in and out—it’s about being part of something greater. Our core values of respect, integrity, and service drive everything we do. When you join our team, you’re not just gaining employment—you’re gaining the tools and support to succeed in both your professional and personal life.
We’re serious about maintaining a team-oriented culture that prioritizes our Customers, our Employees, and the Company—in that order! Plus, we believe that work should be fun, and we make sure to enjoy the journey together.
What you’ll love about working with us:
• Competitive pay that recognizes your skills and contributions
• Paid Time Off from your very first year
• Paid Holidays to enjoy with family and friends
• Comprehensive medical, vision, dental, life, accident, and disability insurance
• Retirement savings with a company match to plan for your future
• Company-paid life insurance for added peace of mind
• Tuition and training reimbursement to help you grow your career
Curious what it’s like to be part of the team? Click here for a behind-the-scenes look at a day in the life of a Pascal Pro at our Northwest Arkansas location.
Join a company that values you, invests in your success, and creates an environment where you can thrive!
What you’ll be doing:
• Provide real-time technical assistance to electricians over phone or other communication channels.
• Assist in providing necessary
• Regularly update the Electric Service Manager on coaching and training needs, quality of customer service, personnel matters, and related issues.
• Work to improve department and individual technician KPI’s through coaching and training.
• Lead and develop electricians by motivating the team to work at their maximum productivity.
• Provide guidance to technicians on the processes and procedures to be followed on every service call to ensure the highest standards quality, customer experience, efficiency, and performance.
• Monitor procedures to ensure a high level of customer satisfaction through timely and effective communications with staff.
• Ensure that invoices and forms are correctly filled out for accuracy during processing.
• Ensure electricians understand and execute three-point customer contact for service/maintenance calls and how to perform data entry.
• Stay updated on the latest industry trends, technologies, and best practices to offer relevant guidance.
• Emphasize the importance of delivering exceptional customer service during every interaction.
• Perform all other duties as assigned.
Successful Candidate Must Possess the Following Qualifications:
• High school diploma or GED.
• Minimum of 2 years electrical service work while maintaining a high customer satisfaction rating.
• Strong customer service skills; be a leader and mentor to others.
• Ability to grow and train a team.
• Knowledge and understanding of field personnel processes and procedures.
• Excellent ability to explain technical information to technicians.
• Team player with the ability to collaborate effectively.
• Strong organizational and time-management skills.
Paschal Home Services, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Paschal Home Services, LLC. are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.
At Paschal, we believe that a career is about more than just clocking in and out—it’s about being part of something greater. Our core values of respect, integrity, and service drive everything we do. When you join our team, you’re not just gaining employment—you’re gaining the tools and support to succeed in both your professional and personal life.
We’re serious about maintaining a team-oriented culture that prioritizes our Customers, our Employees, and the Company—in that order! Plus, we believe that work should be fun, and we make sure to enjoy the journey together.
What you’ll love about working with us:
• Competitive pay that recognizes your skills and contributions
• Paid Time Off from your very first year
• Paid Holidays to enjoy with family and friends
• Comprehensive medical, vision, dental, life, accident, and disability insurance
• Retirement savings with a company match to plan for your future
• Company-paid life insurance for added peace of mind
• Tuition and training reimbursement to help you grow your career
Curious what it’s like to be part of the team? Click here for a behind-the-scenes look at a day in the life of a Pascal Pro at our Northwest Arkansas location.
Join a company that values you, invests in your success, and creates an environment where you can thrive!
What you’ll be doing:
• Provide real-time technical assistance to electricians over phone or other communication channels.
• Assist in providing necessary
• Regularly update the Electric Service Manager on coaching and training needs, quality of customer service, personnel matters, and related issues.
• Work to improve department and individual technician KPI’s through coaching and training.
• Lead and develop electricians by motivating the team to work at their maximum productivity.
• Provide guidance to technicians on the processes and procedures to be followed on every service call to ensure the highest standards quality, customer experience, efficiency, and performance.
• Monitor procedures to ensure a high level of customer satisfaction through timely and effective communications with staff.
• Ensure that invoices and forms are correctly filled out for accuracy during processing.
• Ensure electricians understand and execute three-point customer contact for service/maintenance calls and how to perform data entry.
• Stay updated on the latest industry trends, technologies, and best practices to offer relevant guidance.
• Emphasize the importance of delivering exceptional customer service during every interaction.
• Perform all other duties as assigned.
Successful Candidate Must Possess the Following Qualifications:
• High school diploma or GED.
• Minimum of 2 years electrical service work while maintaining a high customer satisfaction rating.
• Strong customer service skills; be a leader and mentor to others.
• Ability to grow and train a team.
• Knowledge and understanding of field personnel processes and procedures.
• Excellent ability to explain technical information to technicians.
• Team player with the ability to collaborate effectively.
• Strong organizational and time-management skills.
Paschal Home Services, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Paschal Home Services, LLC. are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.
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