HVAC Service Coordinator

We are looking for an HVAC Service Coordinator to join our team!

At Paschal, we believe that a career is about more than just clocking in and out—it’s about being part of something greater. Our core values of respect, integrity, and service drive everything we do. When you join our team, you’re not just gaining employment—you’re gaining the tools and support to succeed in both your professional and personal life.

We’re serious about maintaining a team-oriented culture that prioritizes our Customers, our Employees, and the Company—in that order! Plus, we believe that work should be fun, and we make sure to enjoy the journey together.

What you’ll love about working with us:

· Competitive pay that recognizes your skills and contributions

· Paid Time Off from your very first year

· Paid Holidays to enjoy with family and friends

· Comprehensive medical, vision, dental, life, accident, and disability insurance

· Retirement savings with a company match to plan for your future

· Company-paid life insurance for added peace of mind

· Tuition and training reimbursement to help you grow your career Curious what it’s like to be part of the team?


Click here for a behind-the-scenes look at a day in the life of a Pascal Pro at our Northwest Arkansas location.

Join a company that values you, invests in your success, and creates an environment where you can thrive!

What you’ll be doing:

· Assign technicians and coordinate scheduling of service orders.

· Monitor the dispatch board.

· Forecast workload for 2-3 days out.

· Work with service managers and call coaches for manpower coverage issues.

· Work directly with call coaches, or call coach manager to maximize schedule.

· Provide training on dispatch software and functions.

· Monitor schedules and coordinates with customers and technicians.

· Point of contact for customers when follow-up arises.

· Keep the Customer Experience Representatives updated with technician availability.

· Respond to technician questions in a timely manner.

· Tracking of technicians’ time at calls, geographical locations, and efficiency.

· In depth knowledge of the duties and skill levels of the technicians.

· Quote repair prices to customers.

· Call customers to schedule return repairs and sold estimates.

· All other duties as assigned.

Successful Candidate Must Possess the Following Qualifications:

· High school diploma of GED.

· Geographical knowledge assigned area or excellent map reading.

· Customer service and computer experience.

· Knowledge of HVAC Industry a plus.

· Advanced Customer Service skills.

· Excellent Communication Proficiency.

· Organizational Skills.

· Teamwork Capacity.

· Ability to multi-task

· Geographical knowledge of service area.

· Flexibility.

· Time Management.

· Attention to detail and meeting deadlines.

· Good to excellent spelling and grammar with written and oral communication skills.

· Excellent time attendance.

Paschal Home Services, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Paschal Home Services, LLC. are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.