Customer Experience/Call Center Manager

We are looking for a Customer Experience/Call Center Manager to join our team!

Work for an established yet innovative and growing company utilizing your leadership and relationship skills to maintain a customer-focused approach with focus on delivering superior service to our large and diverse customer base.

What you’ll be doing: 

• Recruit, mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment.
• Maintain an orderly workflow according to priorities.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.  Improve customer service experiences.
• Oversees daily activities of the Call Center for multiple locations.
• Keeps management informed of problems or unusual matters of significance and takes prompt corrective action where necessary or suggest alternative courses of action to be taken.
• Communicates areas of accountability and performance expected of personnel assigned.
• Recommends salary adjustments, transfers, promotions, and dismissals.
• Collaborate with internal teams to address customers’ needs.
• Working closely with other Managers and Departments to facilitate continued maintenance, growth and promotion of customer relationships and service.
• Improving customer service procedures, policies, and standards.
• All other duties as assigned.

Successful Candidate Must Possess the Following Qualifications:

• Desire to be part of a winning team.
• Strong work ethic, ability multitask and make decisions.
• High level of interpersonal skills to handle sensitive and confidential situations and documentation.
• Attention to detail and meeting deadlines.
• Good to excellent spelling and grammar with oral and written communication skills.
• Bachelor’s degree in operations management, business management or equivalent experience.
• Supervisory experience.
• Experience in productions or call center environment.

What you’ll love about working for us:

We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it

• Enjoy a brand new, centrally located, award-winning facility in NWA
• Work with experienced and forward-thinking creative professionals
• Healthcare, vacation, retirement savings and other benefits available

Successful candidates:

. . . want to build something with us.  You’re highly motivated and can work easily and effectively in teams as well as independently.  You are punctual, professional, a great listener, recorder, and communicator, and genuinely want to help others. 

We hope to welcome YOU aboard.  Paschal will provide you with a full job description upon acceptance for an interview.